WordPress Malware Removal

If your WordPress site is redirecting to spam, showing Google Safe Browsing warnings, injecting Japanese SEO spam, or your host emailed you a malware notice — you are compromised right now. Every minute costs traffic, ad revenue, and search rankings. We do a full manual clean-up (not just a plugin scan), close the entry point, and hand you back a verifiably clean site — usually within 4–12 hours, backed by a written 100% clean guarantee.

Symptoms we solve

• Site redirects to spam / adult / gambling / pharmacy pages, especially from Google search results
• Google Chrome shows “Deceptive site ahead” or “Dangerous” full-screen warning
• Google search snippet shows Japanese, Russian, or Chinese characters you never wrote
• Random pop-up ads, adult banners, or crypto-miner scripts loading for visitors
• Unknown admin users in wp-admin → Users that you did not create
• Host suspended the account with a “malware detected” or “phishing content” notice
• Wordfence, Sucuri, MalCare, or iThemes shows dozens of infected files and cannot clean them
• Site is slow, CPU-throttled, or sending spam email from the server (blocklisted IP)
• wp-config.php, .htaccess, or index.php modified with obfuscated eval() / base64_decode() payloads

Our diagnostic process

1. Triage & backup — full snapshot of the infected site (files + database) taken to an isolated environment before any change.
2. Full manual scan — WordPress core, themes, plugins, uploads, and mu-plugins diffed against clean upstream; database swept for injected posts, options, and users.
3. Entry-point audit — access logs, FTP logs, and file timestamps analyzed to identify which plugin / weak password / hosting account was the entry point.
4. Backdoor sweep — every uploaded shell, dropper, and hidden mu-plugin located and removed (a clean-up without this always re-infects).
5. Blacklist status check — Google Safe Browsing, McAfee, Norton, Sucuri, and Yandex checked; delisting requests prepared.
6. Post-clean report — written incident report: entry point, cleaned files, removed users, and hardening recommendations.

Deliverables

• 100% clean WordPress codebase — files and database
• Every backdoor, dropper, and shell script removed (root cause, not just symptoms)
• Malicious admin users, injected posts, and spam options removed from the database
• Google / McAfee / Norton / Sucuri delisting review requests submitted where applicable
• All passwords force-rotated: WP admin, database, FTP/SFTP, hosting panel
• Basic hardening: file permissions, wp-config.php secured, XML-RPC & file editor disabled, 2FA enabled on admin
• Firewall (Wordfence or Cloudflare) installed and rules tuned
• Written incident report: entry point, cleaned files, changes made, and prevention checklist
• 30-day re-infection warranty — one free re-clean if anything returns
• WhatsApp channel for status updates until Google warnings drop

Timeline

• Hour 0–1 — access received, triage started, full backup taken
• Hour 1–6 — manual clean-up of files, database, users, and cron jobs
• Hour 6–8 — backdoor sweep complete, hardening applied, firewall tuned
• Hour 8–12 — verification scan with 3 independent tools, delisting requests submitted, report emailed
• Day 1–4 — Google Safe Browsing / vendor warnings clear as re-scans complete
• Day 1–30 — passive monitoring for re-infection; one free re-clean included

Emergency / Premium tier jobs start within 60 minutes of payment.

Pricing

• Starter — $15 · Single small site, one infection. Manual clean-up, one admin user removed, basic hardening, 7-day warranty, 24-hour turnaround.
• Essential — $79 · Active WordPress site. Backdoor sweep, database clean-up, 14-day warranty, 12-hour turnaround.
• Business — $149 (most chosen) · Full clean + blacklist delisting + written report, 30-day warranty with one free re-clean, 6-hour turnaround.
• Premium — $299 · WooCommerce / LMS / high-stakes sites. Wordfence + Cloudflare firewall setup, 90-day warranty, guaranteed 4-hour turnaround, post-incident debrief call.

All plans are fixed price, no hourly billing, and backed by our 100% Clean Guarantee — if we cannot clean it, you do not pay.

Frequently asked questions

Why does the plugin scanner not just fix it?

Automated scanners find known signatures but leave backdoors, database injections, and rogue cron jobs behind. That is why sites re-infect within days of a plugin-only clean. A manual clean-up by an engineer removes the root cause, not just the symptom.

Will you delete my content or break my theme?

No. We take a full backup first, we diff against clean upstream (not against a fresh install), and we preserve every legitimate customization — theme edits, custom post types, uploaded media, comments, users. Only malicious files and injections are removed.

Do I need to change my hosting after being hacked?

Usually no. Most infections come through a vulnerable plugin, a weak password, or a compromised local machine — not the host. We identify the actual entry point in the incident report so you know exactly what to change.

What if the site gets re-infected next week?

Every plan includes a warranty window (7 to 90 days depending on tier). If anything returns inside that window, we re-clean it free. Re-infections are rare when the entry point is closed properly the first time.

Can you clean a hacked WooCommerce store without losing orders?

Yes. WooCommerce clean-ups are our specialty. We isolate malicious injections in the database without touching order, customer, or product tables, and we handle payment-skimmer removal with zero customer-data loss.

Do you sign an NDA before I share access?

Yes, standard mutual NDAs are supported at no extra cost. Access is used from a locked-down IP, and we ask you to rotate all credentials the moment we sign off.

Ready to get cleaned?

Send your URL on WhatsApp for a free 10-minute diagnosis. We’ll confirm what is infected and give you a fixed price — no obligation.

Frequently Asked Questions

Everything you want to know about WordPress Malware Removal

Straight answers. No fluff. Click any question to expand.

• How fast can you clean my hacked WordPress site? +

  • Most sites are fully cleaned within 4–12 hours of receiving access.
  • Emergency tier: 4-hour guaranteed turnaround.
  • You get a completion report the moment the site is verified clean.
  • Works 24/7, including weekends and holidays.
• Will my site stay online during the cleanup? +

  • Yes — zero downtime for visitors and checkout.
  • We clean on a staging copy or run isolated file-by-file remediation.
  • WooCommerce orders, memberships, and forms keep working.
• Do you also remove the Google "Deceptive site" warning? +

  • Yes — Google, McAfee, and Norton blacklist removal included.
  • We clean the source, then submit the Search Console reconsideration.
  • Warnings typically drop within 24 hours of submission.
• What if the malware comes back? +

  • Every cleanup includes a re-infection warranty (7–90 days).
  • If anything returns in the warranty window, we re-clean for free.
  • We also hunt the root cause so it does not repeat.
• What access do you need to start? +

  • WordPress admin login + SFTP/SSH or hosting cPanel access.
  • No need to send passwords over email — we use encrypted vault links.
  • You can revoke access the moment the job is done.
• What if you cannot clean my site? +

  • 100% money-back guarantee — no questions asked.
  • 500+ cleanups delivered; refund rate: 0.

Still have questions? Talk to Joynal → Reply within 30 minutes, 24/7 · 100% money-back guarantee